General Conditions of Sale inclusive of Right of Withdrawal and Privacy
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We summarize the salient points of the conditions of sale. Below the summary you will find the complete conditions and rules for returns or withdrawals and privacy.
We do not ask for any information from your credit card in the shop or during registration.
To pay you can choose a payment method between Bank Transfer, Credit Card, PayPal. You will be obliged to pay only after confirming the amount on the PayPal site for Credit Cards or if you have a PAYPAL account. If you choose the bank transfer, we will wait for the credit to be credited for three working days: once you receive the order, it will be canceled without any obligations for you.
The delivery days indicated start from the first working day following receipt of payment.
The order proposal is concluded by filling out the form, accepting the conditions of sale and privacy, the prices and any shipping fees requested. The order is concluded after the payment has been successful: only then is the sales contract stipulated between the parties.
Your data remains within the site and will not be transferred or used by others. We ask for the tax code in order to issue the invoice automatically. You will download the receipt directly from your account after payment approval.
The essential characteristics of the products are presented in each product sheet. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and monitor used and some photographs may be indicative when, for example, they refer to groups of items or items settle down.
Products ready in stock are usually delivered within 5 working days. Within 7 working days in the Islands or in places not served regularly by couriers. The items produced at the time of the order may require a few more days as indicated on the product sheet.
The pastry is produced at the time of the order to ensure freshness and is shipped in about 5 working days.
To special customer requests, for example delivery at certain hours or certain days, delivery within the standard times is not applicable. The delivery terms indicate our usual standards and are not to be considered mandatory or binding for Fifty srl.
Always check the package when it is delivered to you: if you see breakage or tampering, write on the courier's delivery note "accepted with reserve for... (indicate the cause: breakage, damage, etc.). A copy to the courier and a copy to you. Then send us images and a copy of the bubble with the reservation that you wrote.
Withdrawal: you have fourteen days (14) to withdraw from the order, from the moment you received it. Remember to immediately send us an email to customer assistance or call us at the number you find on the home page and wait for our instructions. You have 14 days to return the purchased item to us at your expense from the moment you communicated your intention to withdraw. The object must be returned without damage or tampering in its intact packaging including accessories and instruction booklets. Within 14 days of receipt of the item or items, we will credit you with the amount paid, excluding any standard shipping costs incurred at the time of the order. Neither the withdrawal nor the shipping and delivery conditions are applicable to orders for personalized items such as, for example, food products.
If the purchase is made between tax subjects, i.e. purchases with a VAT number, the right of withdrawal is not applicable as provided for by current legislation.
If you have used free shipping costs, these will be debited and withheld from the amount that we will credit you back if the net amount of the return is less than what was established to take advantage of the free shipping costs.
Items not subject to the right of return: the pastry is expressly produced on customer order to ensure freshness and is not subject to the right of return.
Defective Items: If you find a defect, you must send an email to firstname.lastname@example.org indicating the defect. If possible, the product will be replaced at the expense of Fifty srl or Fifty srl will refund the amount paid or, in agreement with you, a cash discount or discount voucher. In the case of replacement or full refund, the defective item will be collected at the expense of Fifty srl.
Guarantee of conformity: the legal guarantee of conformity is provided for by the Consumer Code (articles 128 and following) and protects the consumer in case of purchase.
ist of defective products, which work poorly or do not respond to the use declared by the seller or to which that good is generally intended. If you find any defects or mismatches, we will send you a new product or refund the amount paid, including any transport costs. Just send us an email to email@example.com, or call us at the number you find on the home page, and we will quickly resolve the problem.
Below you will find the complete conditions that you must accept in order to complete the purchase.
General conditions of sale governing the purchase.
The offer and sale of products on the website www.myluxurypet.com are governed by the following "General Conditions of Sale" between the person who enters his personal data as a buyer, and the company that owns and manages the website www.myluxurypet.com , Fifty srl. The products purchased on MyLuxuryPet.com are sold directly by Fifty srl, owner and manager of the MyLuxuryPet.com e-commerce site. Fifty srl has its registered office in Sestiere San Marco 5278 Venice and is registered in the business register of Venice with number: 03887230278 - C.F. and VAT number 03887230278, Rea: ve 346881. Through the MyLuxuryPet.com site, Fifty srl sells products on the web by carrying out its e-commerce activity with the recipients being the final consumer, i.e. a natural person who acts for purposes not related to his commercial, entrepreneurial or professional eventually carried out. The quantities requested by customers must be in accordance with the use as a final consumer. It is the unilateral decision of Fifty srl not to process orders with quantities that may give rise to doubt that they are not intended directly for the final consumer. The General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products between users and Fifty srl, thus absolutely excluding the application of these General Conditions of Sale to orders that are not intended for the final consumer. The right of withdrawal is applicable only for sales made to the final consumer intended as a private individual. Customers with a VAT number are excluded from the right of withdrawal. However, the General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than Fifty srl who are present for advertising purposes on the MyLuxuryPet.com site through links, banners or other connections. For these third parties, Fifty srl is not responsible.
The order proposal is concluded by filling in the form, accepting the conditions of sale, withdrawal and privacy, the prices and any shipping fees requested. The order is concluded only after you have paid, i.e. the sales contract is stipulated between the parties.
Payments must be in advance. The buyer expressly accepts that only after receiving the payment, and after verifying the correctness of all the data entered and relating to the order, will Fifty srl consider the contract definitive and binding between the parties. The order will be archived in the Fifty srl database in accordance with the law: for the foreseen time it will be visible by the customer in their account.
When using the MyLuxuryPet.com site, the purchaser is solely responsible for the secrecy of the access data to the reserved area (email and password) and assumes responsibility for all activities carried out with his own account, relieving Fifty srl from now on from responsibility for the abuse of the buyer's account. Fifty srl reserves the right to unilaterally close customer accounts on its site, to cancel orders at its discretion and to refuse to offer the service.
The language available for closing the contract is Italian.
Shipping procedure to the customer: the buyer expressly accepts that Fifty srl does not initiate the forwarding procedure to the customer until the payment has been collected. The buyer authorizes Fifty srl to automatically execute the order upon successful payment without having to further inform the same buyer.
If the order is confirmed but the products are not available, Fifty srl will immediately contact the customer reserving the right to forward the unavailable products in accordance with the law (30 days from the date of the order). After 30 days, if the products have not been delivered to the customer, Fifty srl will refund the sums advanced, without further charges and expenses.
Fifty srl will indicate in the article file, with available at any time by the consumer on the MyLuxuryPet.com website before and during the purchase, the technical characteristics of the products and all possible information that may be useful to the consumer. The information is provided to Fifty srl by the suppliers: Fifty srl takes care to carefully check what is reported on its site, however the information and images are always and in any case intended to be indicative. Furthermore, Fifty srl is not responsible for inaccurate or partial information provided by suppliers, for misprints or typing errors. The essential characteristics of the products are presented on MyLuxuryPet.com within each product sheet. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and monitor used and some photographs may be indicative when, for example, they refer to groups of items or items settle down.
Product prices may be subject to updates. At the time of signing and confirming the order, the buyer expressly declares that he has read the final sale price and accepts it. The payment of the price of the products and any ancillary costs is indicated in the cart.
The Customer expressly and irrevocably accepts that the receipt relating to his purchase can be downloaded from the site for orders placed online. The customer is required to download it and print it for the tax archive, pursuant to art. 21 Presidential Decree 633/1972 and interpretations pursuant to RM571134/1988, RM450217/1990, RM451163/1990, RM132/E/1997 and RM107/E/2001. A copy of the receipt can be requested at any time by writing to firstname.lastname@example.org.
Online items are available in warehouses and are handled according to MyLuxuryPet.com standard procedures. For any information, or urgent requests, write to customer assistance or call us at the number indicated on the home page, and we will give you a quick answer. When ordering, you must provide a telephone number and an address where you are sure that the courier can deliver to you, or a designated person, during working days and hours. The delivery within the standard times indicated on the Home Page is not applicable to special customer requests, for example delivery at certain hours or certain days.
The delivery terms indicate our usual standards and are not to be considered mandatory or binding for Fifty srl.
The Shipping and Withdrawal Conditions are not applicable to items not present in the online catalog, such as items expressly ordered by the customer or customized products. The pastry is produced expressly on customer order to ensure freshness and is not subject to the right of return.
Items of "non-standard" weight or size have delivery times that may vary from item to item. August: due to holidays for couriers and suppliers, deliveries in August, relating to orders between approximately the first and 23rd, could be postponed to the end of the month. December, Christmas and early January: due to holidays for couriers and suppliers, deliveries relating to orders in the period between December 20th and January 6th could be postponed to January 15th. Delivery times between December 10th and 20th could increase by a few days due to the high volumes of the Christmas period.
The customer acknowledges and accepts that the goods purchased through the MyLuxuryPet.com website are intended to be delivered on the ground floor. The differences found with the data indicated on the accompanying document or damaged packaging must be notified to the Carrier (courier) upon receipt of the goods and a specific report must be drawn up on the delivery note at the same time. If the packaging is badly damaged, the customer will have to reject the delivery. Fifty srl does not accept disputes in the absence of the Reserve affixed to the bill. The above communications must be received in written form, by e-mail to email@example.com within 24 hours of receipt of the goods, attaching a copy of the delivery note with reserve. No claims for differences or damages will be accepted without the delivery note. Fifty srl uses couriers that guarantee a single return if, at the time of the courier's arrival, the customer is not at the indicated address. The customer expressly accepts that the costs of storage subsequent to the second delivery (redelivery service) are charged to the customer, including any delivery costs.
Damaged or Defective Items. Fifty srl makes use of high quality suppliers: however, upon receipt of the goods, the customer is required to verify, within 48 hours of receipt, that the content corresponds to what was ordered and free from damage or defects. Claims for damaged items must be made within 48 hours of receipt by sending photographs of the damaged item and/or an accurate description of the defect found by e-mail to firstname.lastname@example.org. The item will be collected by Fifty srl at its own expense and it will be verified whether the damage is attributable to the supplier, the warehouse or the customer. In the event of Fifty's or the supplier's responsibility, the item will be replaced free of charge or the cost incurred by the customer will be reimbursed or a partial refund agreed with the customer in cash or with the issue of a discount voucher. In the event of liability not attributable to the supplier or warehouse, the item will be sent back to the customer carriage forward.
From the moment he receives the goods, the customer is responsible for the same and for any decrease in value due to handling.
The legal guarantee of conformity is provided for by the Consumer Code (articles 128 et seq.) and protects the consumer in the event of the purchase of defective products, which malfunction or do not respond to the use declared by the seller or for which that good is generally intended.
The consumer can assert his rights regarding the legal guarantee of conformity by contacting the seller of the goods directly, even if different from the manufacturer.
In the presence of a lack of conformity, the consumer has the right, at his choice, to the repair or replacement of the defective goods by the seller, without charge, unless the requested remedy is impossible or excessively expensive compared to the other. If replacement or repair are not possible, the consumer still has the right to a reduction in the price or to have a sum back, commensurate with the value of the goods, against the return of the defective product to the seller. The legal guarantee lasts two years from the delivery of the goods and must be asserted by the consumer within two months from the discovery of the defect.
There is a lack of conformity when the purchased good:
1. it is not suitable for the use for which goods of the same type are normally used;
2. does not conform to the description given by the seller and does not possess the qualities of the goods that the seller presented to the customer as a sample or model;
3. does not have the usual qualities and performances of a good of the same type, which the customer can reasonably expect, also taking into account the declarations made in advertising or labeling;
4. it is not suitable for the particular use desired by the customer and which was brought to the attention of the seller at the time of conclusion of the contract and which the seller accepted
Exercise the right of withdrawal
To exercise the right of withdrawal, the customer must inform Fifty srl within 14 calendar days of receiving the goods by writing an email to email@example.com or by calling the number on the home page. Within 14 calendar days, the customer must arrange, at his own expense, to make the object, or objects, available to Fifty srl in their original packaging (see below) and arrange for shipment.
Upon receipt of the goods, Fifty srl will verify that the products have maintained their original conditions as indicated below. The reversal of the amount will be made in accordance with the law within 14 calendar days of receipt of the goods. If there is no correspondence between the recipient of the products indicated in the order form and the person who paid the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be executed by Fifty srl, in any case, towards the person who made the payment. If the returned products have not maintained their original conditions, have been tampered with or damaged, the buyer irrevocably accepts that Fifty srl reserves the right not to proceed with the reversal of the amount by making only non-conforming products to the customer carriage forward. To exercise the right of withdrawal, the products must not have been used, worn, washed or damaged; the product identification tag must still be applied to the products in the original and untampered way. The products must be returned intact, without damage or tampering, in their original packaging including accessories, user and maintenance manuals, guarantees and so on, sealed for audio, video, book and any other items that may compromise subsequent use such as, but not limited to: creams, perfumes, detergents, soaps. If the packages contain multiple elements (for example: electronic objects for which additional components are foreseen such as battery chargers, cables), these must be returned in full. The buyer acknowledges and irrevocably agrees that Fifty will not be able to receive true returns of items belonging to the same order at different times. Returned products must be sent to Fifty srl in a single shipment. In case of exercise of the right of withdrawal, Fifty srl has the right not to accept the return of products that have been modified in their characteristics and/or quality or that have been damaged.
The right of withdrawal, as per current legislation, is not applicable if the customer purchases with a VAT number and therefore the contract is understood to be between tax subjects.
If you have enjoyed free shipping costs, these will be debited and withheld from the amount that we will re-credit if the net amount of the return is less than what was established to take advantage of the free shipping costs.
Information notice art. 13 Legislative Decree 196/2003 - supplementary to the information on the website www.myluxurypet.com
The data controller of the data collected through this site is Fifty srl, via Torino 107, 30172 Mestre Venice (Italy): it decides autonomously on the purposes and methods of processing, as well as on the security procedures to be applied to guarantee confidentiality, data integrity and availability.
Optional or mandatory nature of the provision of data
The provision to Fifty srl of your personal data that are requested on the various collection occasions may be necessary for the pursuit of the purposes identified in the specific information, or optional.
The mandatory or optional nature of the provision is specified from time to time - with reference to the individual information requested - at the time of the individual data collection, by adding a special character (*) to the information of a mandatory nature.
Any refusal to communicate some of your data marked as mandatory makes it impossible to pursue the main purpose of the specific collection: such a refusal could, for example, make it impossible for Fifty srl to execute the contract for the purchase of products on MYLUXURYPET or to provide the other services available. The provision of additional data to Fifty srl, other than those marked as essential, is instead optional and does not entail any consequences in relation to the pursuit of the main purpose of the collection.
Responsible for the treatment
At present, the managers who process your data are the following:
Fifty srl, San Marco 5278 30124 Venice VAT number 03887230278
Eden Exit srl Via Casali Bosco, 30 33080 Prata di Pordenone (PN) Fiscal Code and VAT number 01612420933
We invite you to read this section periodically, to check for any changes in the managers listed above.
You always have the right to obtain from Fifty srl confirmation of the processing or not of personal data concerning you, even if not yet registered, and their communication in an intelligible form.
Furthermore, you always have the right to obtain:
a) updating, rectification, integration of personal data;
b) the cancellation, transformation into anonymous form or blocking of personal data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means manifestly disproportionate to the protected right.
However, you have the right to object in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose
of the collection;
b) to the processing of personal data concerning you for the purpose of sending advertising material or direct marketing or for carrying out market research or commercial communication.
You can exercise your rights at any time, with a written request addressed to Fifty srl - to the postal address of the registered office or to the email address firstname.lastname@example.org, to which we will promptly reply.
To ensure that personal data is always accurate, updated, pertinent and complete, please notify us - at email@example.com - of any changes that have occurred.
- Article 130, paragraph 4, Legislative Decree Legislative Decree 196/2003
We point out that the legislation on the protection of personal data allows Fifty srl - without the need to acquire your express consent - to use your data for direct sales of products similar to those you have already purchased, provided that you do not refuse such use of the released e-mail address.
- Provision of the Guarantor of 19 June 2008, concerning simplifications of obligations with respect to processing for administrative and accounting purposes
We also point out that the Guarantor with its own provision has allowed Fifty srl to use your postal address to send you, together with administrative and accounting documents - advertising relating to products similar to those you have already purchased, provided that you do not refuse such use of the mailing address issued.
1. process the data exclusively for the purposes and according to the methods illustrated in the information presented at the time of their collection;
2. use the data for purposes other than those for which the data were specifically released only where the express consent of the user is present;
3. make the data available to third-party companies only for purposes instrumental to the provision of the requested service and in the context of an appointment as data controller; not to communicate the data, transfer it or transfer it to third parties for their own treatments without the users having been informed in advance and having given their consent;
4. respond to requests for cancellation, modification, integration of the data provided, opposition to the processing of data for the purpose of sending commercial and advertising information;
5. ensure correct and lawful data management, safeguarding the privacy of users, as well as apply suitable security measures to protect the confidentiality, integrity and availability of the data provided.
How and why we process your personal data
The processing of personal data is carried out using mainly electronic and telematic methods by Fifty srl and by other subjects who, suitably selected in terms of reliability and competence, carry out operations instrumental to the pursuit of the purposes strictly connected to the use of the website, its services and the purchase of products through the website (The specific purposes for which the data are processed are summarized, from time to time, in the information pursuant to art. 13, Legislative Decree 196/2003, which is presented to the user when release personal data).
In general, the data is processed for the provision of the following services available by accessing our site:
1. registration on the site, to use the related services;
2. subscription to specific and additional services, such as newsletters and other similar information services on our activity, including market research connected to the activity and/or products of MyLuxuryPet.com
3. fulfillment of orders and related activities;
4. management of your requests: technical, of a commercial nature, on the progress of orders and requests for information in the broadest sense;
5. contact with the representatives of our services
6. evaluation request for inclusion in our staff, by sending your CV to firstname.lastname@example.org
Subjects who can process personal data
Fifty srl has decided to make use of third parties for the processing of your personal data, for certain activities. The third parties who carry out these operations have been adequately selected and are endowed with experience, ability and reliability and offer a suitable guarantee of full compliance with the provisions in force on the subject of treatment, including the profile of data security. These third parties have been appointed "data processors" for this purpose and carry out their activity according to the instructions given by Fifty srl and under its control. We periodically check that the managers have punctually fulfilled the tasks entrusted to them and that they continue to provide suitable guarantees of full compliance with the provisions on the protection of personal data. Your data is then processed by our employees in charge of the individual services; the categories of employees who carry out these activities depend on the purposes for which the data were provided and always are indicated in the disclosure that we present to you upon release of personal data.
Links to other websites
If you wish to receive further information on how Fifty srl processes your personal data, please write an email to the email address email@example.com. To find out about your rights and keep up-to-date on the legislation on the protection of individuals with regard to the processing of personal data, we recommend that you visit the website of the Guarantor for the protection of personal data at www.garanteprivacy.it.
Extra information on Cookies
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